Shipping Policy
.We check every product properly before packing and dispatch. After receiving your order, please check it carefully. If there is any technical fault or issue, you must contact us within 7 days.
For returns and exchanges, the product must be undamaged, undamaged, and in its original packaging with all accessories and invoice.
.In case of return or exchange, delivery charges will be borne by the customer and are non-refundable.
Requests after 7 days will not be accepted. Returns and exchanges are possible due to technical faults.
Return and Refund Policy
1. Overview & Timeline Compliance
Our refund and returns policy lasts 7 days from the delivery date. If 7 days have passed since your delivery fulfillment, we cannot offer you a full refund, exchange, or return verification.
To be eligible for a return within this 7-day window, your item must be completely unused, un-soldered, free from electrical burn marks, and in the exact same pristine condition that you received it. It must also be retained securely within its original, undamaged packaging.
2. Order Verification & Buyer Responsibility (Wrong Purchases)
It is the customer’s absolute responsibility to verify all product specifications (model number, wattage, input voltage, compatibility, size, or ingredients) before finalizing the checkout.
Incorrect Selection: If an order is placed incorrectly due to customer error, the return or exchange will not be processed under standard free terms.
Buyer Liability: In case of a customer-initiated return for an incorrectly purchased item, the buyer is strictly liable for all associated costs, including:
Initial delivery charges.
Return courier charges.
Packing and processing fees.
Deductions: These operational costs will be subtracted from the final approved refund amount. Please double-check product parameters before payment.
3. Mandatory Unboxing Video for Damage & Discrepancy Claims
To protect against transit damage, missing parts, or incorrect item fulfillment, we maintain a strict Video Verification Policy.
Mandatory Requirement: An unedited, continuous, and clear video of the unboxing process is mandatory to claim any refund or exchange for items received as broken, damaged, or wrong.
Video Verification Guidelines:
Continuous Take: The video must start before opening the sealed parcel and must continue in a single shot without any cuts, pauses, or edits until the item is completely inspected.
Label Clarity: The shipping label, tracking number, and package seal must be clearly visible in the video frame.
Claim Denial: Any claim for transit damage, missing components, or wrong product delivery will be completely rejected if the customer fails to provide a valid unboxing video.
4. Exemptions & Non-Returnable Items
Several types of commercial electronics, customized goods, and specific consumer products are strictly exempt from returns due to technical safety compliance and health regulations:
Electronic Hardware: Any components subjected to incorrect input voltage testing, short circuits, or structural deployment/soldering cannot be returned.
Customized Components: Customized electronic modules, custom-built designs, or specific components ordered upon custom request are completely non-returnable.
Health, Personal Care, and Beauty Products: Due to hygiene regulations and health protection standards, all cosmetics, skincare products, beauty items, and personal care goods are strictly non-returnable once the original product seal or packaging film is opened.
5. Refunds & Financial Verification
Once your return is received and systematically inspected by our technical team, we will notify you of the formal approval or rejection of your refund based on the component’s structural state.
Late or Missing Refunds: If approved, your balance will automatically be applied to your original method of payment or settled through authorized digital payment gateways/wallets.
Audit Steps: If you have not received your funds within the designated business days, please re-check your bank ledger/wallet statement, or contact your financial institution before reaching out to our support desk.
Sale & Clearance Items: Only regular-priced products are eligible for standard refunds. Clearance items, special promotional dispatches, or items purchased under bulk sales discounts are strictly non-refundable.
6. Shipping Returns & Logistics
To return your product for technical verification, you must securely route and mail your package to our centralized distribution hub.
Logistics Costs & Flat Fee: You will be fully responsible for paying your own localized shipping costs for returning your item. A flat fee of PKR 300 will be strictly deducted from your final approved refund amount to cover return logistics, courier handling, and operational processing costs. Original shipping fees are completely non-refundable.
Tracking & Risk Management: You must utilize a trackable shipping service for return transits. We do not guarantee, nor do we assume legal or financial liability for, items lost or damaged by courier services during return transit.
7. Need Help?
For questions related to operational refunds, logistics verification, or technical return claims, please contact our administrative support desk through the verified communication channels provided on our platform.